Refund policy

You choose a package in the app and pay the amount shown, in Indian Rupees, by UPI to the UPI ID shown for that payment. You then enter the last 4 digits of your UPI transaction ID, and a person on our team matches it to the money received. Your membership starts when we confirm the payment.

We never take recurring payments. Each membership is paid for once and ends at the end of its period. There is nothing to cancel: if you do not pay again, the membership simply ends. Your profile is not deleted because a membership ended.

Once a membership has started, the period you paid for is not ordinarily refundable. The cases below are the exceptions.

Situation

Your money reached us but we could not confirm the payment, so no membership started

What we refund

The full amount

Ask within

30 days of paying

Situation

You paid twice for the same membership, or paid more than the price shown

What we refund

The duplicate or extra amount

Ask within

30 days of paying

Situation

A fault on our side stopped you using discovery or messaging for 3 days in a row or more

What we refund

The unused part of the membership

Ask within

7 days of the fault

Situation

We closed your account without you breaking our terms

What we refund

The unused part of the membership

Ask within

Refunded without asking

• You changed your mind, found a partner, or did not use the membership.
• You deleted your account while a membership was active.
• Your account was paused, suspended or removed for breaking our terms of use, including giving a false date of birth or false details.
• A feature works as described but was not what you hoped for.
• You paid someone other than the UPI ID shown in the app. Our team never asks you to pay a person or another account; please report it to us and to the National Cyber Crime Reporting Portal.

Coupons, discounts and extra days have no cash value and are never refunded as cash.

Email [email protected] with:

• your member code, shown in the app under your name;
• the payment reference, date and amount;
• the last 4 digits of the UPI transaction ID;
• why you are asking for a refund.

• We acknowledge your request within 48 hours.
• We decide within 7 working days and tell you the outcome and the reason.
• Approved refunds are sent back to the same UPI ID or bank account you paid from within 7 working days of the decision. Your bank may take a few more days to show it.

Please contact us before raising a dispute with your bank, so we can resolve it quickly.

Changes are published on this page with a new date, and never apply to a membership you have already paid for in a way that reduces your rights.

Email [email protected], or write to Halovane Studios (Tuluna Bari), Monis Complex, Main Road, Shankerpura Post, Udupi TQ, Karnataka. If you are not satisfied with a decision, you can write to our Grievance Officer at the same address.